Refund policy

Return & Refund Policy

At ~Big Bay, Little Bay~, we are committed to providing high-quality products and excellent customer service. Please review our return and refund policy below.

General Return Policy

  • We do not offer free returns. Customers are responsible for return shipping costs.
  • Items must be purchased directly from our ~Big Bay, Little Bay~ store to be eligible for return.
  • If you are not completely satisfied with your purchase, you may return any unworn and unwashed item, with tags attached, within 20 days of purchase.
  • Items must be received by ~Big Bay, Little Bay~ within 20 days of purchase to qualify for a refund.
  • Items received after 20 days but within 30 days of purchase may be eligible for store credit.
  • We cannot accept returns beyond 30 days from the date of purchase.
  • All returned items are inspected upon arrival for signs of wear, damage, or use. If an item does not meet our restocking standards, it will be returned to the customer.
  • Refunds and store credits apply to the purchase price of the item only (shipping charges are non-refundable).
  • Tracking information should be retained for all returned items.
  • Proof of purchase is required for all returns.

How to Initiate a Return

To initiate a return, please email customerservice@bigbaylittlebayclothing.com with the following details:

  • Order number
  • Product(s) you wish to return
  • Reason for return

Final Sale Items

  • All sales on discounted items are final and cannot be returned or refunded.
  • Gift card purchases are final and non-refundable.

Defective Items

We take great care to ensure our products meet the highest standards. However, if you receive a defective item, please follow these steps:

  • Inspect your items carefully upon receipt.
  • If you notice a defect, contact us within 15 days of receipt at customerservice@bigbaylittlebayclothing.com.
  • The item must be unworn and unwashed to qualify for a refund or store credit.
  • After approval, we will provide a prepaid return shipping label.
  • Defective items must be returned to us for a claim to be processed.
  • We do not offer exchanges, refunds, or store credits for defective items after 30 days or for items that have been worn or washed.

If you have any questions or need further assistance, please reach out to us at customerservice@bigbaylittlebayclothing.com. We appreciate your business and look forward to serving you!